Yes, we do.
We want you to be really satisfied when you shop with us. If your order arrives damaged or the quality of our product is not as you would expect, let us know so that we can fix it up for you.
|Damaged Orders||Missing Orders||Unwanted Goods|
All orders leave our warehouse in top condition, but we will happily replace them if they get damaged on the way to you.
Please contact us within 7 days of receiving the order and we will organise a refund or exchange.
In the rare event of an order being delayed or not arriving, we will contact Australia Post to investigate. If Australia Post is unable to find your order (they usually take 2-3 days), we will immediately send a replacement (at our expense).
If you receive your item and decide that it's not suitable, we will be happily organise a refund.
Please contact us within 7 days of receiving the order and we will organise a refund or exchange. We will check the condition of the item and then refund the full value of the product (please be aware that we won't refund the original shipping charge).
A few words from our happy customers:
"Holy crap! I only ordered my posters midday yesterday & they were here when I got home from work today! That's incredible! Thanks guys!"- Cameron
"...Today I received my poster order. I must say the customer service I received from you was outstanding. You did not hesitate to resend my order and got back to me promptly and efficiently. I look after call centres (over 1,200 people) and for us Customer Service is what it's all about and I certainly got this from you. I will certainly be recommending Blue Dog to my friends and colleagues and I thank you very much for your fantastic service and assistance." - D.Cox
"... My mother told me you rang yesterday with news of the posters being sent to me, then this morning at 6.30am they arrived on our doorstep. Now that's service! Thanks for your help with getting them to me." - Kate
"... My mum ordered the posters for me and all I have to say is "WOW!", your posters are the best I've seen for such a great price and they arrived very securely. Thank you Blue Dog I will look forward to ordering from you again!" - Thomas
"... G'day Blue Dog, That was great service. Our posters arrived very quickly and in great packaging. We'll be back. Thanks again." - Tom
"Thanks heaps, got it today, was nice and speeedy!" - Amy
" ... I have received the new set of posters, with the postage stamp saying that they were sent yesterday. Thank you very much for your efficiency and your time to get these to me. It is most appreciated." - Susan
" ... thanks for the website - Australia is in shortage of good poster shops! Your broad selection is great ... " - Fleur
"Excellent store - you have a fantastic range of stock and a user-friendly web design." - Anonymous
"... Anyways, love your selection guys and will definitely be furnishing my student nest with your posters soon! (and the website is very user friendly) ..." - Brooklet
"Got my fab posters today!! My little grandson will love them, thanks for the quick delivery." - Samantha
"Thank you for your professional, efficient service! Highly commended! I was so impressed how on how quickly the item was delivered to me." - Sabrina
" ... Keep up the awesome posters. You have turned my once-boring living room into a haven of Hendrix, stars, marijuana and mind warp! ..." - Caroline
" ... Firstly lemme tell you that I really admire the work you are doing. Buying posters is a luxury unless I buy it from you guys ... " - Sahil
We're always looking to do even better, so if you have some feedback please let us know.
At Blue Dog, we've made a commitment to become as green as reasonably possible.
Steps we've undertaken include:
Nothing more than greenwashing? Got a suggestion for something we can do better? Let us know.
We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number and a password. We use this information to process your orders, to keep you updated on your orders and to personalise your shopping experience.
Our secure servers protect the information using advanced encryption and firewall technology. Your personal information cannot be read as it travels to our ordering system. We may share aggregated statistics not linked to any individual about buying patterns, sales and other shopping information with our marketing partners. In order to improve our services to you, we ask some of our customers to voluntarily complete surveys. Survey answers are confidential. If you do not wish to participate in a survey, simply decline to participate when asked. We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.
When you place an order with us, all of your personal information, including your credit card details are encoded with 128 bit encryption. Our Web site uses Secure Socket Layer (SSL) encryption technology which creates a secure transaction environment on the Internet. This means, even if someone could intercept this information they would be unable to read it.
We are committed to protecting your privacy. In doing so, we commit to conforming to the Australian Privacy Amendment (Private Sector) Bill 2000, which came into effect in December 2001 and the National Privacy Principles issued by the Australian Privacy Commissioner.
If you are submitting personal details over the internet which you wish to remain private, please note that, while all attempts are made to secure information transmitted to this site, there is a possibility that information you submit could be observed by a third party while in transit.
When you visit this website, the following information provided by your browser will be logged for statistical purposes only: the type of browser and operating system you are using; your top level domain name (for example .com, .gov, .au, .uk etc); the address of the referring site (for example, the previous site that you visited); and your server's IP address (a number which is unique to the machine through which you are connected to the Internet: usually one of your service provider's machines).
In addition, the following information is logged: the date and time of your visit; and the address of the pages accessed and the documents downloaded.
All of this information is used only for statistical analysis or systems administration purposes. No attempt is nor will be made to identify users or their browsing activities, except in the event of an investigation where a law enforcement agency exercises a legitimate warrant.
Your email address will be recorded if you use the contact form published on this website to send a message. Your email address will be used only for the purpose for which you provide it. It will not be added to a mailing list unless you request that this be done. It will not be disclosed without your consent.
If you have any questions about this privacy statement, the practices of this website, or your dealings with this website, please contact us.
Please email firstname.lastname@example.org with any wholesale enquiries that you may have.
Let us know your name, nature of business and contact details and we'll get straight back to you.
The answer to all your questions can be found below (but if not, just drop us a line).