Returns & Refunds

Do we accept returns?

Yes, yes we do!

We want you to be totally satisfied when you shop with us. If your order arrives damaged or the product is not what you expected, please contact us at so we can do our best to fix it for you. Our policies are:


Orders are hand packed and leave our store in tip top condition, but we will happily replace them if they should get damaged on the way to you. Please contact us with photos of the damage within 7 days of receiving the order, so we can organise a refund or replacement.


Current order turnaround times and AusPost estimates can be found here. If your order hasn't arrived in the expected time frame (please add a few extra business days to be sure) let us know. In the rare event of an order not arriving, we will contact AusPost to investigate. If they're unable to find your order (this usually takes 2-3 business days), we will send you a free replacement ASAP!


If you decide an item isn't for you, please contact us within 7 days of receiving the order and we'll be happy to organise a refund. You'll need to return the item in unused, sellable condition of course. Once we've received your return we will check the condition of the item, and refund the full cost of the product. Please be aware though that we can't refund shipping charges for returns, so you'll need to pay to ship the items to us.